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Step 1 - If there is any ladder quality problem, please contact us within 30 days when you receive the goods.

Step 2 - Please provide any evidence which can show the quality problem and send it to us by email (, or via our social contact, like wechat/ whatsapp/ skype (+86 13777502421) to get fast response, we will reply within 4h.

Step 3 - After make judgement of the case, we will take action and negotiate with you for good solution.

Step 4 - If you have any good suggestion for us, pls also send to our email. Your kind advice will help us to improve a lot.

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